Understanding eSIM data package expiry

  1. home
  2. Buy a Truely eSIM
  3. Understanding eSIM data package expiry

Why do eSIM data packages expire?

To ensure optimal network performance. To achieve effective bandwidth management, data packages are given an expiration date. This helps in regulating and allocating the necessary bandwidth efficiently, ensuring that every user experiences consistent and reliable connectivity.

To ensure financial viability for service providers. Mobile networks require continuous investment to expand coverage and upgrade technology. By regularly updating our network infrastructure for eSIM technology, we ensure you're always ahead of the curve. This investment is not only for current maintenance but also for future advancements, providing you with the latest internet connectivity for an enhanced digital lifestyle.

To meet regulatory and compliance standards. Staying compliant is about ensuring your data's safety and privacy. Having an expiry not only ensures compliance but also keeps your data safe.

When do Truely eSIM data plans expire?

Standard expiry durations: Each of our eSIM plans comes with clear expiry durations tailored for different user needs. While these durations align with industry norms, Truely eSIM often offers longer validity on select packages, giving you more bang for your buck.

Occasionally, we roll out limited-time offers with unique validity periods. Get real-time updates through the following channels:

  • Truely eSIM app notifications
  • Email alerts

Does unused data roll over?

As long as you top up data for a specific plan within its validity period, you'll have the option to roll over any unused data. The new expiry date will depend on your top-up type. Here's how:

  1. Login to your Truely account.
  2. Go to the MY ESIM.
  3. Select the plan you want to manage.
  4. Click on TOP UP PLAN and select how much data and time you want.

How to track your data expiry

Keeping track of your expiry dates ensures uninterrupted service. To track expiry using the Truely eSIM app and website:

  1. Log in to your Truely account.
  2. Navigate to MY ESIM tab.
  3. View the list of active plans with their respective expiry dates.