If your device is carrier-locked, it can significantly limit your ability to stay connected, especially when travelling abroad. Understanding what it means to have a carrier-locked device and how to unlock it can open up new possibilities for seamless connectivity. In this guide, we'll explain what a carrier-locked device is, how to check if it is locked, the steps to unlock it, and how to use a Truely eSIM once it is unlocked.
What is a carrier-locked device?
A carrier-locked device is a mobile phone that is restricted to work only with a specific carrier's network. This means you cannot use SIM cards or eSIMs from other carriers until the device is unlocked.
Providers often do this to ensure customers remain with their service, especially if the phone was provided free or at a subsidized price with a contract. Typically, this lock remains in place for the first one or two years of the contract period. After this period, carriers may allow the device to be unlocked and be used with other networks.
Why is my device carrier-locked?
Devices are often carrier-locked because they are sold at a subsidised price under a contract with a specific carrier. The carrier offsets the cost of the device by locking it to their network, ensuring you use their services for a certain period.
Can I install a Truely eSIM on a carrier-locked device?
No, you cannot install a Truely eSIM on a carrier-locked device. Your device must be unlocked to use a Truely eSIM.
How to check if your device is carrier-locked
- For iPhone:
- Go to Settings > Cellular > Cellular Data Options.
- If you see an option called Cellular Data Network, your iPhone might be unlocked.
- Alternatively, go to Settings > General > About. Scroll down to Carrier Lock or Network Provider Lock. If it says No SIM restrictions, your iPhone is unlocked.
- For Google Pixel:
- Go to Settings > Network & Internet > Mobile Network > Advanced.
- If you find an option labelled Carrier, your device may be unlocked.
- For Samsung:
- Insert a different carrier's SIM card.
- If you get a message prompting an unlock code, your Samsung device is locked.
How to unlock your device
- Contact your carrier:
- Reach out to your carrier and request to unlock your device. Most carriers have procedures in place for unlocking phones, and they may unlock your device for free if you meet specific criteria.
- Provide necessary information:
- Your carrier will typically ask for your phone's IMEI number and your account details. You can find the IMEI number by dialing *#06# on your phone or checking the settings.
- Follow carrier instructions:
- Once your unlock request is approved, the carrier will provide you with instructions on how to unlock your device. Follow these instructions carefully.
Benefits of an unlocked device
- Flexibility: Use any carrier’s SIM card or eSIM, meaning you can switch carriers as needed.
- Cost savings: Avoid expensive roaming charges by using local SIM cards or eSIMs when travelling.
- Convenience: Enjoy reliable data without being tied to a single carrier.
Using a Truely eSIM on an unlocked device
Once your device is unlocked, you can easily set up and use a Truely eSIM. Here’s what you do:
- Purchase a Truely eSIM:
- Visit Truely.com and select the destination and data plan that suits your needs.
- Install the eSIM:
- Follow the instructions provided in your activation email to scan the QR code and install the eSIM on your device.
- Stay connected:
- Enjoy speedy internet connection with your Truely eSIM, whether you're at home or travelling internationally.
Need assistance?
If you encounter any issues or need further assistance, our customer support team is available. You can reach out to us on our website, email at [email protected], or contact us via WhatsApp