When you purchase a Truely data plan, you will have the option to add a data plan to an existing eSIM or to receive a new eSIM. Below is a detailed guide on navigating the purchasing process.
During the checkout process, you will be directed to the Select your eSIM menu with two options:
- Add plan to existing eSIM
- Get new eSIM
Choose Get new eSIM if you want a new eSIM to go with your data plan. Truely will generate a new eSIM for you.
You will receive a new eSIM to install on your device, ensuring you have a fresh eSIM for your new data plan.
Upon purchasing the new data plan, you’ll be greeted by a menu confirming that installation instructions have been sent to your email address.
Your eSIM installation instructions will look like this.
You can confirm your eSIM and data plan by signing in to Truely > My Account > My eSIM.
Please refer to our installation guides for further information.
Contact us
If you have any questions or need further assistance, our customer support team is always here to help at [email protected]. Feel free to reach out to us via email at [email protected] or via WhatsApp.
Thank you for choosing Truely. We are committed to providing the best possible service and ensuring your travel connectivity needs are met efficiently.