Before installing an eSIM on your iPhone, we recommend verifying your device’s compatibility. Please refer to our device compatibility list.
Setting up your Truely eSIM is quick and easy. Here's how to get started:
Step 1: Download the Truely App
The app is available on the App Store
Step 2: Sign in 
Open the app and sign in with your email address and password.
Step 3: Go to My eSIM
Go to My eSIM and tap Install eSIM.
Then, follow the on-screen prompts to complete the installation process.
You can also install your eSIM using the details sent to your email. Here's how:
Step 1: Locate eSIM settings on your iPhone
Go to Settings > Cellular/Mobile Data > Add eSIM. This will prompt a Set Up Cellular menu.
Step 2: Scan a QR code or enter your Truely eSIM details
Scan the QR code provided by Truely with your iPhone camera.
Alternatively, you can enter the details manually.
Step 3: Activate your eSIM profile
Follow the on-screen instructions to complete the activation process.
Troubleshooting common installation issues
Some users may experience issues during the eSIM installation process. Here are some common problems and how to troubleshoot them:
QR code won't scan
- Check that your device's camera is clean and in good condition.
- Make sure the QR code is in focus and well-lit.
- If using a physical QR code, ensure it is not damaged or distorted.
No network connection after installation
- Verify that you have entered the activation code correctly.
- Restart your device and try again.
- If issues persist, contact the Truely support team for further assistance.