iOS Installation Guide

Preparing for eSIM Installation

There are two main things you need to consider before switching to an eSIM on your iPhone:

Compatibility: Ensuring your iPhone model supports eSIM. iPhone models such as iPhone XS, XS Max, XR, 11, 11 Pro, and 12 all have eSIM capabilities. Click this link to Apple's official eSIM support page for more information.
Backup: It is vital to back up your data before installation. While most eSIM installations are seamless, it is always better to have a backup in case of unforeseen issues.

Step-by-Step eSIM Installation Guide for iPhone

Here's a table that outlines the steps to follow to install an eSIM on your iPhone successfully:

Step	Action	Details
Step 1	Locating the eSIM Settings on Your iPhone	- Navigate to Settings > Cellular/Mobile Data > Add Cellular Plan.
		- Find the "Add Data Plan" option to access eSIM settings.
Step 2	Scanning or Entering Your Truely eSIM Details	- Use your iPhone camera to scan the QR code provided by Truely or enter details manually.
		- Ensure correct entry of information to avoid errors.
Step 3	Activating Your eSIM Profile	- Choose a label for your eSIM (e.g., Truely eSIM).
		- Set your Truely eSIM as primary or secondary and adjust settings accordingly.
Step 4	Tips for a Successful Switch	- Ensure a stable internet connection for activation.
		- Restart your iPhone after installation to complete the setup.
		- Keep old SIM handy in case you need to revert or contact support.

Troubleshooting Common Installation Issues

Some users may experience issues during the eSIM installation process. Here are some common problems and how to troubleshoot them:

QR code won't scan

Ensure that your device's camera is clean and in good condition.
Make sure the QR code is in focus and well-lit.
If using a physical QR code, ensure it is not damaged or distorted.

No network connection after installation

Double-check if you have entered the activation code correctly.
Restart your device and try again.
Contact Truely Support for further assistance.

Other issues

If you encounter any other issues, don't hesitate to contact Truely Support for help. Our team of experts is always ready to assist in any way possible.

Note:

Apple Watch as an extension of your cellphone: With Apple smartwatches, you can dial out and receive calls, and send and receive messages, among other essential functions, without needing to have your cellphone nearby.
Compatibility between Apple Watch and iPhone: In the case of Apple Watch Series 3 (GPS and Cellular), iPhone 6 and later versions are compatible. For Apple Watch Series 3 (GPS), iPhone 5s or later versions are compatible.
Multiple numbers on your Apple Watch: You can use up to five numbers, but at different times, only one at a time.
To point out, the data consumption used on your Apple Watch is deducted from your main line on the iPhone.