Problem: You have purchased a Truely eSIM but have not received the activation email with the QR code. Here’s how to troubleshoot the issue.
Check your spam/junk folder
Sometimes, our emails might be mistakenly directed to your spam or junk folder. Please check these folders and mark the email as ‘Not Spam’ if you find it there.
Provide an alternate email address
If you still haven't received the email, please provide us with an alternate email address. You can do this by contacting our customer support team through the following methods:
- Email: Send your request to [email protected]
- WhatsApp: Contact us via WhatsApp
Check email settings
Ensure that your email settings do not block emails from Truely. You may need to add our email address to your contact list to prevent future emails from being filtered out.
Contact customer support
If the above steps do not resolve the issue, please reach out to our customer support team for further assistance. Our support team is available 24/7 to help you.
How to contact us
- Email: Send your request to [email protected]
- WhatsApp: Contact us via WhatsApp
Your satisfaction is our priority, and we are committed to ensuring you a seamless experience with our services. If you have further questions or need additional assistance, please don't hesitate to contact our support team.