List of Supported Rakuten Devices:
Rakuten Mini
Rakuten Big‑S
Rakuten Big
Installation
Use your Truely app (or log in on truely.com) to navigate to "My eSIMs"
Select the Truely eSIM you wish to install
Choose from QR code installation or manual installation
If you select QR code installation, scan the QR code with your device camera and follow the on-screen prompts
If you select manual installation, paste the provided SM-DP address and Activation Code into the appropriate fields within your phone settings
Make sure your APN is set to "Truely" (and add "Truely" if it's not appearing there as an option)
Data Roaming should be ON for Truely (so we can connect you to the best network), but Data Roaming should be OFF for your Primary SIM (if applicable) so you don't incur roaming fees
Your eSIM profile should now be installed on your [type] device.
If you have any questions, please feel free to contact our support team, and we’ll be happy to help!
Last updated: more than two weeks ago