If you’re experiencing suboptimal speeds on your Truely eSIM, there may be multiple reasons why.
Initial activation delays
After activating an eSIM profile, it's not uncommon to face minor delays. This can be due to the carrier's network adjustments or initial synchronization processes. However, these lags are temporary.
Distance from cellular towers
Proximity matters. The closer you are to cellular towers, the stronger coverage and better speeds you're likely to get. This is why unstable connections aren’t uncommon in remote areas.
Server-side issues
Downloading data from a server located far from you? The distance data travels affects speed. For example, downloading from a server in another continent will typically be slower than from a server in your own country. Sometimes, the way your information travels on the internet can get busy or take longer routes. This can make things slower.
Cellular network updates
In rare cases, slow speeds will not be exclusive to your device. Cellular providers will periodically perform updates or maintenance processes to their infrastructure, which may affect the quality of their services. This is temporary—otherwise, it’s worth reaching out to your carrier.
Practical steps to improve eSIM speed
Check and adjust network settings
Incorrect Access Point Name (APN) settings can limit your eSIM speed. Make sure you've input the correct settings provided by your carrier. Sometimes, it helps to reset your network settings. This can clear any glitches or conflicts causing speed issues.
Switch to a different carrier profile
One of the pros of eSIM technology is the ability to have multiple carrier profiles. If one profile's network is congested, you can switch to another.
Contact Truely
If you've tried the above solutions and still face issues, it's time to reach out to us. Contact us through our website, and we’ll help you resolve your eSIM issues.